Frequently Asked Questions
| Do I have to book to attend a workshop? |
| No, but early arrival is recommended to get the best position |
| I have been phoned by Microsoft/Internet Service telling me that my computer is infected/overloaded and that they can assist me on-line if I follow their instructions. Can I trust them? |
| NO THIS IS A SCAM; do not cooperate. See the Scams and Scares page. |
| When is your next Email (Spreadsheets/Photography.....) course scheduled |
| We schedule courses over two-month slots when demand for the courses is established (the alternative approach of year-long schedules will result in cancelled courses which wastes our limited facilities). If you want to do a course, notify our Training Coordinator and raise the odds that we will slot it in. Note that we also try to shuffle the weekdays for specific courses, so that they will not 'always' clash with your other activities; you should therefore book for a course even if the current programme puts it on an impossible day. |
| I cannot find a menu in the program (usually an internet browser) I am using |
| If you press the Alt key on your keyboard the menu will appear. Note also that if you use the Alt key on any program you will access its keyboard shortcuts - each menu item will have an underlined letter, which you key to run that command; and in Ribbon control applications each ribbon tab, and then the buttons on a chosen ribbon, will be labelled with a letter for the same purpose |
| Can I safely use generic or refill cartridges in my printer? |
| You will be risking problems with your print
head (if inkjet) or drum (if laser) by doing so. If your
cartridge has a built-in head or drum this is less of a problem
as all you risk is the early loss of the cartridge. If you
printer has a separate print head it may clog - and although
your warrenty is not invalidated by using generic spares it
excludes damage caused by incorrect ink. You will be told that the generic spare is exactly equivalent to the original; however, this is a bit like saying that E10 petrol is equivalent to unleaded - it may well be OK but much depends on your equipment. You should note that each level of genuine cartridge has fine-tuned ink suited to the model of printer (for example, Canon 520 ink differs from CLI-8 ink). |
| How can I see a list sorted in a different order? |
| Most programs that display tables of items (such as emails, files and folders) have column headings that act as sort buttons. Click on the 'Date' heading and the table is sorted from latest (at the top) to earliest (at the bottom. Click on 'Date' again and the order is reversed. 'Name' will sort A-Z (but 0-9 come first). Note that when you are looking at files you have to choose 'Details' view to see the table layout. |